Privacy Policy

Terms and Conditions

Lifeline Tulasi Hospitals is committed to respecting the privacy of every personal who shares information or data with Lifeline Tulasi Hospitals. Your privacy protection is important to us and we strive to take due care and protection of the information, we receive from you, the User. In this regard, we adhere to the various governing laws such as

The Information Technology Act, 2000 – Section 43A.
The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011.

This Privacy Policy (“Privacy Policy”) applies to the collection, storage, processing, disclosure and transfer of your Personal Information (defined below) as per the above mentioned laws, particularly when you use the website of https://www.tulasihospitals.com (“Website”) operated by Lifeline Tulasi Hospitals for any information or services (“Services”).

The terms ‘You’ or ‘Your’ refer to you as the User (registered or unregistered) of the Website and/or Services and the terms ‘We’, ‘Us” and ‘Our’ refer to Lifeline Tulasi Hospitals.

1.ACCESS

We collect Your Personal Information directly from You, from third-parties and automatically through the Our Website. This Personal Information, for instance, would relate to the type of device You are using, the time that You have logged on to Our Website.

You may access the Personal Information shared by You with Us, in the manner given below. You can further choose to share additional Personal Information with Us and you can modify your personal data, by writing to Us on Our below mentioned email id.

We keep in mind that the Personal Information shared by You is accessible to You. You can write to Us at the email id hr@tulasihospitals.com.

2.CONSENT

By choosing the Opt-In option on the Website and thereafter, by providing Us Your personal information or availing services of Lifeline Tulasi Hospitals or by making use of the facilities provided by the Website, it is agreed by You that You have, freely consented to the collection, storage, processing, disclosure and transfer of Your Personal Information in accordance with the provisions of this Privacy Policy and any amendments thereof.

You acknowledge that You have provided Your Personal Information out of your free will and after understanding how it will be used. You also consent that the collection, storage, processing, disclosure and transfer of any Personal and privacy Information shall not cause any wrongful loss to You, if it is done in accordance with the provisions of this Privacy Policy. However, we shall not be liable for any loss that may happen to you owing to the provision of wrongful Personal Information by You.

We will share personal information outside of Lifeline Tulasi Hospitals only when we have your consent. We will ask for your explicit consent to share any sensitive personal information.

3.CONTROL OVER YOUR PERSONAL INFORMATION

You have the right to withdraw Your consent at any point, provided such withdrawal of the consent is intimated to us in writing through an email at hr@tulasihospitals.com requesting the same.

4.CHANGES TO THE PRIVACY POLICY

We reserve the right to change this Privacy Policy from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We always indicate the date when the last changes were published and we will offer access to archived versions for your review. If changes are significant, we’ll provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

5.PERSONAL INFORMATION COLLECTED

The kinds of information that We collect about You include but are not limited to the following:

Patient/Caregiver/Doctor/Health Care Professional Name,
Birth date/age,
Gender,
Address (including country and pin/postal code),
Phone number/mobile number,
Email address,
Physical, physiological and mental health condition, provided by You and/or your Health Care Professional,
Personal medical records and history,
Valid financial information at time of purchase of product/service and/or online payment,
Login ID and password,
User details as provided at the time of registration or thereafter,
Records of interaction with Lifeline Tulasi Hospitals representatives,
Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used,
Master and transaction data and other data stored in Your user account,
Any other information that is willingly shared by You (collectively referred to as “Personal Information”).
Biometrics data
Genetic Data
Transgender Status
Intersex Status
Caste or Tribe
Religious or political belief or affiliation
Sexual orientation

6.HOW WE COLLECT PERSONAL INFORMATION

The methods by which we collect your Personal Information include but are not limited to the following:

When You fill the patient registration form,
When You provide details to a Lifeline Tulasi Hospitals Health Care Professional or Lifeline Tulasi Hospitals representative,
When You register on Our Website,
When You provide Your Personal Information to Us during course of receiving services,
When You use the features on Our Website,
When you provide access to any other website.
By the use of cookies (more fully detailed in this Privacy Policy).

7.USE OF PERSONAL INFORMATION

Your Personal Information may be used or processed for various purposes including but not limited to the following:

To provide effective Services
To operate and improve the Website and/or our Services;
To perform studies, research and analysis for improving Our information, analysis, services and technologies; and ensuring that the content displayed are customized to Your interests and preferences;
To contact You via phone, SMS, WhatsApp or email for appointments, technical issues, payment reminders, deals and offers and other announcements;
To send promotional mailings from Us or any of Our channel partners via SMS, WhatsApp, email;
To advertise products and services of Lifeline Tulasi Hospitals and third parties;
To transfer information about You if we are acquired by or merged with another company;
To share with our business partners for provision of specific services you have ordered so as to enable them to provide effective services to You;
To administer or otherwise carry out Our obligations in relation to any agreement You have with us;
To build your profile on the Website;
To respond to subpoenas, court orders, or legal process, or to establish or exercise Our legal rights or defend against legal claims; and
To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our Terms of Use, breach of Our agreement with you or as otherwise required by law,
To aggregate Personal Information for research, statistical analysis and business intelligence purposes, and to sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates, (referred to as “Purpose(s)”)

8.SHARING AND TRANSFERRING OF PERSONAL INFORMATION

Once you have freely consented to share your Personal Information with us, You authorize us to exchange, transfer, share, part with all or any of Your Personal Information, across borders and from Your country to any other countries across the world with the Cloud Service Provider and Our affiliates / agents / third party service providers / partners / banks and financial institutions or any other persons, for the Purposes specified under this Policy or as may be required by applicable law.

You acknowledge that some countries where we may transfer Your Personal Information may not have data protection laws that are as stringent as the laws of Your own country. You acknowledge that it is adequate that when Lifeline Tulasi Hospitals transfers Your Personal Information to any other entity within or outside Your country of residence, Lifeline Tulasi Hospitals will place contractual obligations on the transferee which will oblige the transferee to adhere to the provisions of this Privacy Policy.